Return and Refund Policy

📦 BuyPSSGames Return & Refund Policy

At BuyPSSGames, your satisfaction is our top priority. We want you to shop with confidence. If you’re not completely happy with your purchase, we’re here to make it right.

✅ Return Period

  • You may return most new, unopened items within 30 days of delivery for a full refund.

  • Initiating your return promptly ensures a smooth process.

✅ Return Conditions

To qualify for a return:

  • Items must be in their original condition — unused, with all tags, packaging, and accessories included.

  • Proof of purchase (order number or receipt) is required.

  • Certain items such as digital products, gift cards, or personalized/custom items are non-returnable.

✅ Refunds

  • Refunds are issued to your original payment method within 5–7 business days after we receive and inspect the returned item.

  • Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).

  • You’ll receive an email notification once your refund has been processed.

✅ Exchanges

  • If you received an incorrect or damaged item, we’ll send you a replacement at no extra cost.

  • Contact us within 30 days of delivery to request an exchange.

✅ How to Start a Return

  1. Contact our support team at support@buypssgames.com within 30 days of delivery.

  2. We’ll provide detailed return instructions and a prepaid return label if applicable.

  3. Ship the item back using the provided instructions.

  4. Once received and inspected, we’ll process your refund or exchange promptly.

📩 Contact Us

For any questions about returns, refunds, or exchanges, reach out to us:

  • Email: support@buypssgames.com

  • Phone: +44 7763 466702

  • Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom